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RECALL CONNECT

With a growing number of opportunities to communicate with customers and build relationships, how is your dealership handling open recalls?

INTRODUCING RECALL CONNECT

Create service and sales revenue opportunities by identifying and targeting open recalls with compelling, personalized messaging. Recall Connect helps you gain new customers and optimizes current customer engagement and dealership reputation.

CONNECTwith the most relevant recall owners

MAINTAINconsistent customer communications

BUILDcustomer loyalty

In 2022, there were 932 open vehicle safety recalls, affecting 30.8 million vehicles in the U.S. That’s more than a 60% increase compared to 2012.

NHTSA 2022 Annual Report; 932 in 2022 vs 582 in 2012

Identify and engage high-value recall owners with precise targeting.

Recall Connect lets you target the actual current owners of vehicles with open recalls using S&P Global Mobility’s industry-standard ownership verification data that are trusted and used by all OEMs. Using that data, we help you prioritize reaching the owners who are most likely to remedy their recalls.

Keep customer safety top of mind with proactive communications.

Don’t rely on customers taking the first step to complete their recall at your store. Recall Connect proactively drives consumers to remedy their recall at your dealership with consistent outreach that’s personalized to your dealership.

Maintain consistent customer communications about open recalls.

With the recall title, description, and remedy viewable within the platform, as well as talking points for salespeople highlighting safety risks, dealers can maintain an honest dialogue regarding recalls.

Build trust and long-term loyalty with recall customers.

Stay ahead of open recalls to help ensure customers are thrilled with their vehicles for the duration of their ownership. Recall Connect empowers dealers to boost customer loyalty by becoming trusted advisors to their customers.